order not received

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Post on May 14,2013 04:43#1

order no.394994

track no.RA449439218CN

shipped on.19-04-2013

not arived please check it

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Post on May 14,2013 21:11#2

Dear Sara, we are sorry to hear that you still have not received your package.

The order #394994-RA449439218CN has left China on 29 April. You can track it on the website below.

https://www.17track.net/en/result/post.shtml

It usually takes 7-15 business days for shipping from China to Portugal. Could you please kindly wait it for more few days?

Thanks for your kind understanding.

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Post on May 15,2013 15:59#3

ok.

thanks


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Post on May 15,2013 21:48#4

Dear Sara, it is our pleasure to serve you. If you have any other problems, please feel free to contact us.

Hope you can receive your package soon.

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Post on May 22,2013 12:51#5
not yet received the order and already spent more than 15 days
await a response
thank you

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Post on May 22,2013 21:04#6
Quote: Sara post at May 15,2013 15:59

ok.

thanks


Dear Sara, we have checked it for you again. It arrived at Portugal on 18 May, could you please check for your local post office first? If you still can not get it, please contact us.

Hope for your kind understanding and support.

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Post on May 23,2013 03:26#7
in my local post office the order is not found and did not receive anything
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Post on May 23,2013 05:11#8
already contacted the local post office and did not receive this order. thank you to tell me where the carrier who sent in Portugal. thank you
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Post on May 23,2013 22:16#9
Quote: Sara post at May 23,2013 05:11already contacted the local post office and did not receive this order. thank you to tell me where the carrier who sent in Portugal. thank you

Dear Sara, we are sorry for this situation. We have asked our logistics company for help. They told us that the package is still on the way, could you please kindly wait for more few days. Please don't worry about it, if you can not receive your package, we will response it for you.

Hope for your kind understanding and patience.

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Post on May 24,2013 03:52#10
Thank you! I'll wait a few more days, but I would like to receive the package because I need it. I wait and hope that solves the better.
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