Hello. I made my order on 22.November.2022 and the order is still in processing state. I already contacted you via live chat several times (8 times) and the employee there every time says: "everything will be OK, You will receive email..., the order will be shipped, etc., etc...", and I wait, but unfortunately nothing happens. 8 times. So I decided to cancel my order and get a refund, I contacted again already (2 times) via live chat and the employee ensures me that in 48 hours my order will be cancelled and refunded, but again nothing happens. 2 times.
You are my last hope to resolve my case. So please cancel my order and refund me.
Thanks