disputeservice@banggood.com.

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Post on April 16,2018 07:28#1

your  emal  is not working good, i cannot send you a photo.

it is about Order No: 43757947  

so all i can say for now, payback time, and reallly fast.

really , shame on you.

regards,

Jeroen baars
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Post on April 16,2018 16:12#2
Sir I purchased Skywalker Falcon flying model kit from your site by order no 46472868. As per the terms and conditions on your website on tariff insurance on my order no 46472868, all the duties and taxes imposed by the customs ( govt of India) on my order were to be refunded to me. The breakdown on the duties levied by authorities on the pack are as follows BCD and Cess ( Basic Customs Duty and Cess collected by customs) INR 264/- IGST ( Import Goods and Services Tax levied by Govt and collected by customs department) INR 745/- Postal Fees ( Levied by postal department for payment of customs duty on behalf of the addressee) INR 100/- Total INR 1109/- The receipt scans of the same were sent for reference. These duties are correct as per the Customs rules of India and can be verified online. As a customer I had to pay the amount ( INR 1109/-) for the duties at the time of delivery of the parcel else the package would have been returned. I had the faith in your website that the charges would be refunded to me as per the promise made during the purchase of the item. However it is very dissapointing to learn by your email that you cannot honour the commitment made by you to a customer at the time of sale. I would henceforth lose all the trust in your website and feel that I have been cheated with a false promise. Even I was not aware of the customs duties which were imposed on the package. The very purpose of tarrif Insurance is to cover such unforseen situation. Therefore I request you to reconsider your position and refund the duties paid by me for the package of my order. Awaiting your reply on the same. Best regards Sidharth S Gehlot
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Post on April 27,2018 04:35#3
Quote: jeroen Post on April 16,2018 07:28

your  emal  is not working good, i cannot send you a photo.

it is about Order No: 43757947  

so all i can say for now, payback time, and reallly fast.

really , shame on you.

regards,

Jeroen baars


Dear jeroen, thanks for contacting us. We apologize for this delayed delivery. Could you please contact your local post office with your full name? Sometimes parcels are held by them. If you still can not receive it, would you mind waiting for one more week or asking the local post office to provide an official document stating that they did not receive your parcel?

If you think thisshipping method is too slow for you. You can choose anothershipping method next time, which would be listed in the following website: http://www.banggood.com/Shipping-Methods_hl13

For any further information or assistance please feel free to contact us. We will do our best to assist you.http://www.banggood.com/Contact-Us_hi111

Best regards!



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Post on April 27,2018 04:43#4
Quote: fulcrum825 Post on April 16,2018 16:12 Sir I purchased Skywalker Falcon flying model kit from your site by order no 46472868. As per the terms and conditions on your website on tariff insurance on my order no 46472868, all the duties and taxes imposed by the customs ( govt of India) on my order were to be refunded to me. The breakdown on the duties levied by authorities on the pack are as follows BCD and Cess ( Basic Customs Duty and Cess collected by customs) INR 264/- IGST ( Import Goods and Services Tax levied by Govt and collected by customs department) INR 745/- Postal Fees ( Levied by postal department for payment of customs duty on behalf of the addressee) INR 100/- Total INR 1109/- The receipt scans of the same were sent for reference. These duties are correct as per the Customs rules of India and can be verified online. As a customer I had to pay the amount ( INR 1109/-) for the duties at the time of delivery of the parcel else the package would have been returned. I had the faith in your website that the charges would be refunded to me as per the promise made during the purchase of the item. However it is very dissapointing to learn by your email that you cannot honour the commitment made by you to a customer at the time of sale. I would henceforth lose all the trust in your website and feel that I have been cheated with a false promise. Even I was not aware of the customs duties which were imposed on the package. The very purpose of tarrif Insurance is to cover such unforseen situation. Therefore I request you to reconsider your position and refund the duties paid by me for the package of my order. Awaiting your reply on the same. Best regards Sidharth S Gehlot

Dear fulcrum825, thanks for contacting us. We will going to arrange a refund for you but the amount is according the documentary which customs sent to you.

Our colleague is following the case for you. We will provide the best solution for you.

For any further information or assistance please feel free to contact us. We will do our best to assist you.http://www.banggood.com/Contact-Us_hi111

Best regards!

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Post on April 27,2018 06:35#5
Dear Nicole Thanks for your reply. The total duty amount is INR 1109/- the form of customs is old and they have put a rubber stamp to show the new charges. Mr Silva is not ready to understand it. The email from Foreign Post office New Delhi also clarifys the customs duty amount. Please refund the full amount as per tarriff insured for the parcel. I am quite dissapointed by the attitude of Mr Silva. Without paying full amount the pack would not be released. So it is paid by me in full. Why should you not refund me that ?
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Post on May 04,2018 01:07#6
Quote: fulcrum825 Post on April 27,2018 06:35 Dear Nicole Thanks for your reply. The total duty amount is INR 1109/- the form of customs is old and they have put a rubber stamp to show the new charges. Mr Silva is not ready to understand it. The email from Foreign Post office New Delhi also clarifys the customs duty amount. Please refund the full amount as per tarriff insured for the parcel. I am quite dissapointed by the attitude of Mr Silva. Without paying full amount the pack would not be released. So it is paid by me in full. Why should you not refund me that ?

Dear fulcrum825, thanks for contacting us. There is another colleague is following your order, they will provide an best solution for you.

For any further information or assistance please feel free to contact us. We will do our best to assist you.http://www.banggood.com/Contact-Us_hi111

Best regards!

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Post on June 05,2018 11:25#7
Descripción:
R11A 5mm Husillo CNC motor Soporte de Varilla de Extensión del Eje con 1/8 1/4 Inch Collet Chuck de Primavera
Paquete incluido:
1 x varilla de extensión ER11A 5 mm
2 x Collets


 recibido  solo ER11A
1/8 1/4 Inch Collet Chuck  ---- ??????

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