My order is late

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Post on April 21,2017 12:57#1
Elephone S7 5.5 inch Fingerprint 4GB RAM 64GB ROM Helio X20 Deca Core 4G Smartphone Order No:25039821
My order are delayed. I ordered it 40 business days ago and I still dont have it. Could you tell me where my orders are and when i will get them.

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Post on April 21,2017 22:02#2
Dear aadriaan9999, we apologize for this inconvenience. Would you like to check your shipping address and your postal box or if any relative or neighbour accepted the delivery and signed for you? You could also contact your local post office with your full name and this number RX248262315CH, to make sure that the package was not held by them by mistake. Hope for your kind understanding.  For any further information or assistance please feel free to contact us. We will do our best to help you.

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Post on April 22,2017 09:58#3

Good day

Thank you for a quick response.I have called the local post office on three occasions would you be so kind as to trace my parcel?


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