no tracking number ????

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Post on April 21,2017 09:30#1
Hello,

my (Order No. 27301537 , 27300075 , 27300074 ) was sent, according to the web page, Apr 19 2017, but there's no track number shown.


My shipping method is ARAMEX Direct Mail, which is supposed to delivery in 5-10 days

Why don't I have the track number yet?

I've payed an EXTRA amount of money to have my order 5-10 days, but I really expect that you meet the dates which are promised on the website, given that I payed extra shipment cost because I need it by the time it's supposed to arrive. If this problem continues then I will not use Aramex Direct mail on my other orders no tracking number ???? . I request Banggood team to send this mail copy to Aramex Direct Mail Service and let them know what kind of problem customer are facing, and if this problem is with the banggood team then please resolve this kind of issues as soon as possible.


Thank you

Rajkumar, India

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Post on April 21,2017 11:33#2

And the rest that we have track. no. what is the point? after 5 days and the track. no that show is not respond. very dissapointing first with BG.

Order No. 27060911


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Post on April 21,2017 19:23#3

Sorry about your trouble.. I have the exact same problem and it's with a big ticket item, I am furious!

I

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Post on April 21,2017 23:35#4
i was expecting reply from banggood team, 3 items with big amount, until and unless this issue clears I will hold my another purchase from Banggood.com
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Post on April 24,2017 03:23#5
Dear Rajkumar, we deeply apologize for the inconvenience. The order 27300075 is processing so it isn't shipped. The order 27301537 and 27300074 was shipped on 21st 4, 2017. The logistics colleague said may be you should wait a few days for the tracking number. 

The tracking system does not update in real time. However, this does not affect the transportation process. The order is on it’s way to your address without any problem. 

Thank you for your understanding. If you have any other questions, please contact us http://www.banggood.com/Contact-Us_hi111.

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Post on April 24,2017 03:28#6
Quote: manouel Post on April 21,2017 11:33

And the rest that we have track. no. what is the point? after 5 days and the track. no that show is not respond. very dissapointing first with BG.

Order No. 27060911


Dear manouel, sorry for the inconvenience caused by the logistics. The latest tracking information of your order is: 2017-04-22 17:34 Switzerland, SINGAPORE Y ETOE CHA, Item sent to country of destination/Αποστολή αντικειμένου στη χώρα προορισμού. Your item was shipped on 19th 4, 2017 and it will takes about 7-25 business days to shipped to your country. If you have any other questions, please contact us http://www.banggood.com/Contact-Us_hi111

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Post on April 24,2017 03:30#7
Quote: alexbaggood Post on April 21,2017 19:23

Sorry about your trouble.. I have the exact same problem and it's with a big ticket item, I am furious!

I

Dear alexbaggood, could you mind proving us the Product ID of the item in this case? If possible, please tell us more details about your problem that we can help you have a check. Thank you.

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Post on April 24,2017 03:37#8

thanks BG staff for the answer.


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Post on April 24,2017 05:23#9
Hi BG-STAFF, thanks for your belated reply, It is still showing notracking information in my page. have a look into this attachment files of my ordered items, they display same notracking, and where is your logistic information, please provide me the screenshot. I want to track my item.
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Post on April 24,2017 05:54#10
Quote: Rajkumar Post on April 24,2017 05:23 Hi BG-STAFF, thanks for your belated reply, It is still showing notracking information in my page. have a look into this attachment files of my ordered items, they display same notracking, and where is your logistic information, please provide me the screenshot. I want to track my item.


Dear Rajkumar, Thanks for your purchase in banggood and sorry for the inconvenience caused, the order 27300075 was in the shipping center and will be dispatched within three days.the order27301537, 27300074 was dispatched in 2017/4/24 via ARAMEX Direct Mail with track number A0003717042000OT,A0003717042000SR, you can search the track information after three days, Thanks for your understanding,For any further information or assistance please feel free to contact us. We will do our best to help you. http://www.banggood.com/Contact-Us_hi111


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