"Someone has asked a question about a product you ordered recently, can you help them?"

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Post on March 22,2017 15:12#1

I have noticed a couple of times now I get an email from Banggood saying. "Someone has asked a question about a product you ordered recently, can you help them?"

Now I'm a helpful sort of guy, so I thought at first this was quite a good idea. However, the first one I received, the question was "when will this item be back in stock?" Not a lot of point sending that to me.

Banggood, if you're going to do this, you have to either have a human first decide whether it's appropriate, or failing that, have some intelligence built into the system to filter out this sort of question. Otherwise it's just spam. So please either drop it entirely, or make it something I can opt out of, or fix it as I indicate above.


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Post on March 23,2017 02:18#2

Hi Laurie, we appreciate your feedback. It`s a good idea to have a filter for this system.

We just have this question notification system for a while. 

We are collecting our customers feedback about it then we will improve the system.

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Post on March 23,2017 07:01#3
Yes I can help them.
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Post on March 24,2017 01:04#4
Quote: dofwhite Post on March 23,2017 07:01 Yes I can help them.

Thanks for your help. We appreciate it a lot.

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Post on April 05,2017 07:29#5

I'd suggest to decide the problem from another end: just delete stupid junk topics from product discussions.

At once.

If not deleted at once, then nobody will delete later, so that trash is only grown, never reduced.


As for subj itself - yes of course, just the simplest switch "i want to receive such kind of notifications".

Idea is great in general, the part of specific banggood style "to let the people to share their knowledge by themselves between themselves". This style is what makes you different from the most of "just merchants".

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Post on April 05,2017 07:44#6

(wtf the edited text gets lost when saved, stupidly reverted back to the old text... guys do you realse that your forum becomes more and more annoying for users?)


the N-th try:


I'd suggest to decide the problem from another end: just delete stupid junk topics from product discussions.

At once. Manually, by the authorised person whose job is to read such topics and to reply there.

If not deleted at once, then nobody will delete later, so that trash is only grown, never reduced.

... and only if the topic is left undeleted for one hour/day/week - then maybe interesting idea to send delayed notification?


As for subj itself - yes of course, just the simplest switch "i want to receive such kind of notifications". Maybe separate switch for each item?

The whole idea is great in general, the part of specific banggood style "to let the people to share their knowledge by themselves between themselves". This style is what makes you different from the most of "just merchants".

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Post on April 05,2017 07:48#7
fuсk to SOLVE the problem, misrpint again not allowed to correct, completely idiotic
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Post on April 06,2017 01:19#8
Quote: _oi5_ Post on April 05,2017 07:48SOLVE the problem, misrpint again not allowed to correct, completely idiotic

Hi, I tried to edit the post, it saved. Can you try again? As for the notification emails, we will set up more filters for them.

For instance, the customers will not get the notifications of asking stock or shipping problems.

We will also try to set up languages filter.

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Post on April 06,2017 07:31#9

Doesn't save.

As i understand: the forum database is not completely located inside the only one computer.
Of course the main (core) database is your own server, but what users deal with - those are its "mirrors" thru third party serves distributed randomly over the world. Thousands servers. Maybe this network is called "akamai". It is third party, not your own.
When something is gone wrong in the only one specific server... then the rest are absolutely ok, so the problem is not a problem.

But who i am to even think of those things? I am not a computer network specialist, nohow.

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Post on April 06,2017 07:39#10

Through VPN it doesn't save corrections also.

Another computers? Absolutely  new, clear browsers just installed? Maybe new OS? Sorry lack of time for such kind of random experiments.... need to do real work (or even job)... maybe someone else.

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