Problem xiaomi mi scooter

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Post on March 20,2017 17:27#1
Xiaomi M365 IP54 12.5kg Ultra-light 30km Long Life Folding Electric Scooter Intelligent BMS Double Brake System 25 km/h Max. Load 100kg Two Wheels Electric Scooter Order No:23133305
My scooter does not turn on, only two days of use, you sell defective units.
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Post on March 20,2017 18:50#2
I've been talking to Jannie from Banggood. Very nice, but did not solve my problem. I was asked for explanatory videos uploaded to YouTube. After a month these videos have no views. Today, they ask me, to send the scooter to China for review.
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Post on March 21,2017 02:08#3

Dear Carloto,so sorry for this inconvenience. All of our product will be strictly tested before shipping.

Since we cannot solve this problem face-to-face, but we may need some photos or a video to figure out the problem. After that we will offer you a good solution.So,if you are not sure what problem of your item, could you please bring the item to the repair store to check out the problem? And then you could send an email with some photos or video to our public mailbox : cservice@bangggood.com , our staff will follow your case as soon as possible.We appreciate your cooperation and understanding.Thanks.

If you have any further questions, please feel free to contact us: http://www.banggood.com/Contact-Us_hi111

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Post on March 21,2017 18:06#4

I have the same problem. .The scooter suddenly turn off when I was braking.

I press de power button but the scooter not power on. The led of power supply change the color. I think the battery is correctly but the scooter doesn´t turn on.


My Video:

https://m.youtube.com/watch?v=rwPN3fql8Ww


Orden Numbers: 24519528



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Post on March 22,2017 00:13#5

Hello from China,


I have the same problem but I bought my Mi Scooter directly by Xiaomi, thats why I called the Xiaomi support.

They told me that the circuit board is broken (seems like I am not the first with this problem) and they will send someone to replace it.


I will tell you guys more after they fixed it .

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Post on March 24,2017 01:57#6
Dear all, we apologize for this inconvenience. If there is any technical support you need for your product, you could send us an email to cservice@banggood.com, including the order number and product ID. Our staff will help you to solve it after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111 
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Post on March 24,2017 18:06#7
Hi Mrklo, This is my email carlos_gomez@hotmail.es I would appreciate any information or help you can lend me.
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Post on March 25,2017 01:15#8

Dear all, sorry for the inconvenience.If you need to return your parcel, we will allow our return policy to serve for you.http://www.banggood.com/Return-Policy_hl104

For convenience and in order to avoid wasting time on return days.Normally, we will suggest you to send us a photo or video to confirm what problems.Or you could ask your repair shop to check the problem for you first.We always feel strongly that our customers' satisfaction is our top priority.Therefore, if you have any problem,please feel free to let us know, we will make up for some of inconvenience you have suffered.If you have any further questions, please feel free to contact us: http://www.banggood.com/Contact-Us_hi111

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Post on May 30,2017 02:06#9
I have the same problem. .The scooter suddenly turn off when I was braking. I press de power button but the scooter not power on. The led of power supply change the color. I think the battery is correctly but the scooter doesn´t turn on!!!!!

PLEASE HELP!
Is the controller damaged because of battery regenerating while breaking? I have set the regenerate level to Strong in APP. Can that be the problem? I have found many topics in youtube but all in Russia and I can hardly understand. 

Only ride 5 days and shit happend.....X_X

Regards,
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Post on June 01,2017 08:02#10
Mr Klo, we need to know if Xiaomi have replaced your controller board, or repaired the BMS board in your battery cell.  Please lets us know what they did.  
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