banggood does not respond

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Post on March 19,2017 13:35#1

I bought an Item and payed extra for insurance.

The item arrived defective.

I inform Banggood about it and upload a video to show the problem.

Find the Video here  :  https://www.youtube.com/watch?v=lVsd7T5himA

Banggood not responding.....

Any advice how to proceed ?



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Post on March 19,2017 22:25#2

Hi, did you send the email to cservice@banggood.com with your order number and the video?

We just back from the weekend and we will reply you soon.

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Post on March 20,2017 04:52#3

Of course .

Any how here it is once again :

Order : 24606515.

Find the Video here  :  https://www.youtube.com/watch?v=lVsd7T5himA

I Contacted  with :Giselle.

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Post on March 21,2017 00:54#4

Sure. Giselle will take care of you.

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Post on March 21,2017 06:28#5

Maybe Giselle should take care. But so far no buddy try to solve my problem.

I am experiencing a bad service....

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Post on March 22,2017 01:05#6

As I talked to Giselle, she has replied via email then there is no reply from you.

Please check your email and make sure you have reply her. Any problems, please let me know.

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Post on March 22,2017 05:50#7

Dear Ali_Lucio_z

As your mail server rejects my mail, I am attaching here my last conversation with Giselle :


Dear Giselle

I am sorry to say but your mail is just a "TIME WASTING"
I told you that I used the software you recommended  "Shinyekap Netzha.exe" 
More than that , you can see from the video link I send you that capture software is the one you recommended.

Find the Video here  :  https://www.youtube.com/watch?v=lVsd7T5himA

So please stop annoying me with useless mails and resend immediately a working item or refund to my paypal account  

Yohi Zucker


===============================================

Dear Yohi,

Thanks for your order 24606515.

 

Sorry for any inconvenience.

 

Our colleague informed that you do not receive our reply.Haven't you tried to install this software? I Have to delete the link in order to be able to post this message

 

If the item is the same result,please contact us,we will give you the better solution.

 

Best regard,

Giselle.


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Post on March 23,2017 01:07#8

We can not find a reason why your email is rejected by our server.

Since we have received your reply and confirmed the faulty product, we will send you a new product today.

Here is the order number 26082801

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