Banggood Csevice Quickest Way to Get Help For Different Situations

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Post on March 17,2016 02:21#1

01. Haven`t received your order, expected delivery time expired


>please contact Live Chat or cservice@banggood.com

or post your order number and problem in Order Help.



02. Receive a faulty/ broken item


>please contact cservice@banggood.com

with the order number and product ID and a video or some pictures to show the problem.



03. Cancel your order/ change your order information


>you can cancel your order by yourself before it`s shipped

steps: my account--view orders--cancel

if it`s shipped, please contact Live Chat or cservice@banggood.com.



04. Order tracking problem


>the tracking information will update in 3 working days after it`s shipped from our China warehouse.

after it`s shipped out of China(normally 3 days after shipped from our China warehouse),

the tracking information will not update before it arrives the destination country.

any problems, please contact Live Chat or cservice@banggood.com.



05. Abnormal order status


>Payment rejected
There is security concerns with your credit card account, so we have to reject your payment.
The payment will return to your account in 1 week.
More details, please contact riskcontrol@banggood.com


>Back order
The item is out of stock. You can cancel the order or wait.
Details, please contact Live Chat or cservice@banggood.com.

>Security returned
The package couldn`t pass the airport security check.
Please contact Live Chat or cservice@banggood.com to get refund.




06. Why can`t ship to my location?


>batteries and magnets are restricted for certain reasons, so they can not ship to some countries or regions.

click here for details.



07. Complaints/ suggestions about customer service


>please post in Order Help or General Chat.


!!!Hi guys, please don`t post your problems in this thread.
The quickest ways to get help are listed above.

Follow the instructions above, you will get efficient help ASAP.

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Post on March 21,2016 01:55#2

Hi guys, please don`t post your problems in this thread.

The quickest ways to get help are listed above.

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Post on October 27,2016 21:20#3



Live chat is no longer working!  How do I reach you guys?

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Post on October 31,2016 09:05#4
impossibly to upload photos of situation? whens it getting fixed
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Post on November 09,2016 12:02#5
why does  paypal try to pay in Brazilian currency when everything is priced in US dollars?
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Post on November 10,2016 05:25#6
How long should we expect to wait to hear back from cservice@banggood.com?  I emailed them on Monday with the details of a defective item.  The day before, I went to my order page and submitted a resend request for the order due to the defect.  It is now Thursday and I haven't heard anything from Banggood about getting my issue resolved.
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Post on November 11,2016 00:18#7
Quote: well1008 Post on October 27,2016 21:20



Live chat is no longer working!  How do I reach you guys?

Dear  well1008 , you can click this link to contact us:https://www.banggood.com/Contact-Us_hi111. There are various ways you can find us. Hope this can help. Thanks

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Post on November 11,2016 00:20#8
Quote: jaywar Post on October 31,2016 09:05 impossibly to upload photos of situation? whens it getting fixed

Dear jaywar , maybe there are something wrong with your network or browser. Please try again later. Hope this can help. Have a nice day!

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Post on November 11,2016 00:45#9
Quote: HmBeerBrewer Post on November 10,2016 05:25 How long should we expect to wait to hear back from cservice@banggood.com?  I emailed them on Monday with the details of a defective item.  The day before, I went to my order page and submitted a resend request for the order due to the defect.  It is now Thursday and I haven't heard anything from Banggood about getting my issue resolved.

Dear HmBeerBrewer, so sorry for not replying in time. If you have any problem, feel free to contact us :https://www.banggood.com/Contact-Us_hi111 . We will try our best to help you. Thanks

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Post on November 11,2016 01:20#10
OK, so in addition to the problem report submitted from the view order page and three emails to the customer service email address, I've now completed the Contact Us Now form. I followed it up with another email. Hopefully one of them generates a response that leads to a resolution to the issue I'm experiencing. Thank you, James
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