Banggood Csevice Quickest Way to Get Help For Different Situations

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Post on March 17,2016 02:21#1

Banggood Csevice Quickest Way to Get Help For Different Situations


Before contacting us for help, check these for instant answers.

Is your order taking longer than expected to arrive?

  1. Check your order tracking by visiting “My account.”

  2. Check the expected delivery time for your order. When calculating the number of days, remember, delivery time is in business days so does not include the weekends or any holidays.

If there is no recent tracking information and the item is taking longer than our expected delivery times, please click here to submit your problem with the label after -sale -Track my package

Did your item arrive broken or faulty?

  1. Record a video/take photos that show clearly the condition of what you received.

  2. Submit your problem with the label after-sale -Package was broken

Cancel your order or change your order information

You can cancel your order by yourself in My Account if the order status is processing, ready to process or back order.

Go to: My Account--View Orders--Apply Refund

If the order has shipped: It cannot be canceled right away, please click here to submit your problem with the label after-sale -Cancel this order.

My order tracking shows no updates

Tracking information will usually update within 3 working days after it has shipped from our Chinese warehouse. After the initial tracking information, it can take some time for the next status to update. The latest tracking information is available by navigating to My account -My orders.For the latest tracking information, go

For the latest tracking information, go to: My account--My orders.

If your order is taking longer than expected to arrive, please contact us.

Abnormal order status

Payment rejected

There are security concerns relating to your credit card, so we have rejected your payment.
The payment will return to your account within 1 week. For more details, please contact riskcontrol@banggood.com

Backorder

The item is out of stock. You can cancel the order by going to your order page and selecting “Cancel order” or wait for the stock to arrive.
If you want to exchange to another item, please click here.

Security returned

The package couldn't pass the airport or customs security check. Please click here to apply for a refund.

Why can't Banggood ship to my location?

Batteries and Magnets are restricted in some areas, due to these regulations, we can not ship to some countries and regions. Click here for more details.

Complaints/ suggestions about customer service

Please click here to submit your problem with the label after-Sale -Feedback and Complaints.

Please don't post your problems in this thread.

The quickest way to get help is listed above. Follow the instructions above, you will get efficient help ASAP.

Looking for help with something else?

  1. Check our full help center for all topics.

  2. Contact us if you cant find the answer.

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Post on March 21,2016 01:55#2

Hi guys, please don`t post your problems in this thread.

The quickest ways to get help are listed above.

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Post on October 27,2016 21:20#3



Live chat is no longer working!  How do I reach you guys?

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Post on October 31,2016 09:05#4
impossibly to upload photos of situation? whens it getting fixed
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Post on November 09,2016 12:02#5
why does  paypal try to pay in Brazilian currency when everything is priced in US dollars?
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Post on November 10,2016 05:25#6
How long should we expect to wait to hear back from cservice@banggood.com?  I emailed them on Monday with the details of a defective item.  The day before, I went to my order page and submitted a resend request for the order due to the defect.  It is now Thursday and I haven't heard anything from Banggood about getting my issue resolved.
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Post on November 11,2016 00:18#7
Quote: well1008 Post on October 27,2016 21:20



Live chat is no longer working!  How do I reach you guys?

Dear  well1008 , you can click this link to contact us:http://www.banggood.com/Contact-Us_hi111. There are various ways you can find us. Hope this can help. Thanks

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Post on November 11,2016 00:20#8
Quote: jaywar Post on October 31,2016 09:05 impossibly to upload photos of situation? whens it getting fixed

Dear jaywar , maybe there are something wrong with your network or browser. Please try again later. Hope this can help. Have a nice day!

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Post on November 11,2016 00:45#9
Quote: HmBeerBrewer Post on November 10,2016 05:25 How long should we expect to wait to hear back from cservice@banggood.com?  I emailed them on Monday with the details of a defective item.  The day before, I went to my order page and submitted a resend request for the order due to the defect.  It is now Thursday and I haven't heard anything from Banggood about getting my issue resolved.

Dear HmBeerBrewer, so sorry for not replying in time. If you have any problem, feel free to contact us :http://www.banggood.com/Contact-Us_hi111 . We will try our best to help you. Thanks

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Post on November 11,2016 01:20#10
OK, so in addition to the problem report submitted from the view order page and three emails to the customer service email address, I've now completed the Contact Us Now form. I followed it up with another email. Hopefully one of them generates a response that leads to a resolution to the issue I'm experiencing. Thank you, James
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