Website very very slow

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Post on December 30,2013 16:00#1

The last few days your website is so very slow it even times out. Its almost impossible to place orders.

Can you have your web-masters check this out please ?


Best regards,


Jeroen

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Post on December 30,2013 21:13#2
Dear Schiksie, so sorry for all the inconvenience caused. We will improve the website problem ASAP. Thank you so much.
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Post on December 31,2013 02:57#3

Its even worse now : Very high pings and a tracert takes ages. The problem seems to start at your webserver : 173.192.1
8.131

C:Usersjschiks>ping banggood.com

Pinging banggood.com [173.192.184.156] with 32 bytes of data:
Reply from 173.192.184.156: bytes=32 time=179ms TTL=48
Reply from 173.192.184.156: bytes=32 time=179ms TTL=48
Reply from 173.192.184.156: bytes=32 time=179ms TTL=48
Reply from 173.192.184.156: bytes=32 time=180ms TTL=48

Ping statistics for 173.192.184.156:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 179ms, Maximum = 180ms, Average = 179ms

C:Usersjschiks>ping banggood.com

Pinging banggood.com [173.192.184.156] with 32 bytes of data:
Reply from 173.192.184.156: bytes=32 time=179ms TTL=48
Reply from 173.192.184.156: bytes=32 time=179ms TTL=48
Reply from 173.192.184.156: bytes=32 time=179ms TTL=48
Reply from 173.192.184.156: bytes=32 time=179ms TTL=48

Ping statistics for 173.192.184.156:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 179ms, Maximum = 179ms, Average = 179ms

C:Usersjschiks>tracert 173.192.184.156

Tracing route to 173.192.184.156-static.reverse.softlayer.com [173.192.184.156]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.20.40.4
2 7 ms <1 ms 2 ms 172.20.8.34
3 3 ms 3 ms 3 ms 172.31.255.41
4 3 ms 3 ms 3 ms duck.iun.nl [172.31.60.12]
5 4 ms 4 ms 4 ms 212.142.33.220
6 97 ms 97 ms 97 ms 84.116.244.29
7 97 ms 97 ms 97 ms 84.116.138.77
8 99 ms 99 ms 99 ms us-was03a-rd1-xe-0-3-0.aorta.net [84.116.130.66]

9 97 ms 97 ms 97 ms us-was03a-ri1-xe-0-3-0.aorta.net [84.116.130.106
]
10 98 ms 98 ms 98 ms xe-0.equinix.asbnva01.us.bb.gin.ntt.net [206.223
.115.12]
11 100 ms 98 ms 98 ms ae14.bbr02.eq01.wdc02.networklayer.com [168.143.
97.102]
12 124 ms 124 ms 124 ms ae1.bbr02.eq01.chi01.networklayer.com [173.192.1
8.155]
13 142 ms 141 ms 142 ms ae1.bbr02.cs01.den01.networklayer.com [173.192.1
8.131]
14 222 ms 145 ms 143 ms ae7.bbr01.cs01.den01.networklayer.com [173.192.1
8.168]
15 180 ms 180 ms 181 ms ae0.bbr01.wb01.sea02.networklayer.com [173.192.1
8.144]
16 179 ms 179 ms 180 ms ae0.dar01.sr01.sea01.networklayer.com [173.192.1
8.199]
17 190 ms 181 ms 180 ms po1.fcr02.sr03.sea01.networklayer.com [67.228.11
8.225]
18 179 ms 179 ms 180 ms 173.192.184.156-static.reverse.softlayer.com [17
3.192.184.156]

Trace complete.

C:Usersjschiks>^A


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Post on January 01,2014 20:06#4
Dear Schiksie, we will solve the problem ASAP.
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Post on January 02,2014 02:50#5

Hello katherineliu,

Thank you

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Post on January 02,2014 19:22#6
Dear Schiksie, have a nice day.
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Post on January 08,2014 15:15#7

I have the same complaint. It reminds on the old dial-up era (whoever is old enough).

Compared to DX its a long, painful process to check all alternatives for a product.

Maybe a faster server will do the trick.

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Post on January 08,2014 15:22#8

Weeks passed but still incredebly slow. You are losing clients. Please work it out.

Second complaint: Lately idiotic changes to checkout process. In my cart now I have to select my country each time i want to pay. How stupid is that? No other webstore is doiung that. Long list, very time consuming to scroll each time. Please save my country in first time and pre-select it in checkout.

Third issue: today I discovered that I cannot log out any more. Even if I am signed in the website thinks that I'm not signed in. Strange.


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Post on January 08,2014 20:28#9
Dear friends, maybe there is something wrong with our website system. I will solve the problem ASAP. So sorry for all the inconvenience caused.
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Post on January 09,2014 00:07#10
Yes same here again, yesterday it took 30 minutes to place a order.
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