Why my order is : ready to processing, processing , back order

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Post on October 04,2012 06:22#1

Hello,


Why my order 115727 was ready to processing, then processing ,and now back order?

All the separates elements are in stock.

When i will receive my order?


Thanks for your help.

Best regards

Pierre-Alain

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Post on October 05,2012 01:39#2

What is the problem with my order?


2012-09-24 11:50:54Payment Confirmed

2012-09-24 13:40:16Ready To Process
2012-10-04 21:05:44Processing
2012-10-04 23:55:23Back Order

And the history before was:

2012-09-24 11:50:54Payment Confirmed
2012-09-24 13:40:16Ready To Process
2012-09-26 09:10:45Processing
2012-09-28 08:49:20Back Order

and all elements, on your web site is marked as "In Stock, Usually ship in 1 business day"


The history date change but the result is the same ....

Can you give me a date when my order will be sent?

thanks

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Post on October 05,2012 11:27#3
Thanks! my order is now: Shipped
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Post on October 05,2012 11:43#4
We have the same exact problem, I hope they will ship mine today.
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Post on October 05,2012 12:19#5
I would like a date on my order is shipped i received only 1 item from my whole order but u have already charged me for the total of my order and i received the 1 item that cost $2.83 and rest of my order is on back order total of $120.96 I would like for you to refund my money for $120.96 it would have been nice to know that the items were on back order for i would have never placed a order with you. I have ordered from hundreds from website company I never have this problems for one thing the do not chare you fro item that are on back order the charge you when the ship them out but not your company. Please refund my money total of $120.96 and cancel my order or I will take aution againts you & your website. This is on order #116890 order placed on sept. 26, 2012



116890
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Post on October 06,2012 02:29#6
Hi catfox , We are very sorry for any inconvenience this matter have given you , The date of delivery be delayed for a few days as there are some items in your order are out of stock , And we've cancelled your order 116890 already , You will got your money back within 24 hours , Sorry again .
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Post on October 06,2012 03:01#7

Hi, I got the same problem too! I just ordered a Walkera Mini CP + Devo 8s, order #121213 I paid $265.00 free shipping.

On the web its say's available.



Date AddedStatus
2012-10-02 18:40:32Payment Confirmed
2012-10-02 19:38:59Ready To Process
2012-10-02 22:15:01Processing
2012-10-03 09:10:31Back Order
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Post on October 06,2012 05:03#8

And same here.....after all promisses and excuses it still aint shipped and YESSSSSSSSSSSSSS again put on backorder yesterday ?? Why do you make promisses you dont keep ? Please answer my e-mails ? What part isnt in stock ? thats not a hard question now is it ?? Please let me know what part aint there ??


EMS 3-6 business days to worldwide ??? Than why after 2 weeks i dont have the helicopter ?


Order Date:Sunday 23 September, 2012
Order No:#117061


Order Items:
2 of :Walkera New V120D02S RC Helicopter Spare Parts Cone Gear Set HM-V120D02S-Z-11 (SKU041103) Warehouse CN€3.53
1 of :Walkera NEW V120D02S 6CH 3D RC Helicopter + DEVO 10 Transmitter (Mode 2) (SKU041455)
Color: Green Warehouse CN
€223.73
1 of :Walkera New V120D02S RC Helicopter Spare Parts Stabilizer Set HM-V120D02S-Z-17 (SKU041109) Warehouse CN€1.98
3 of :Walkera New V120D02S RC Helicopter Parts Main Rotor Blades HM-NEW V120D02S-Z-03 (SKU041087) Warehouse CN€10.37
3 of :Walkera New V120D02S RC Helicopter Parts Tail Rotor Blades HM-NEW V120D02S-Z-04 (SKU041088) Warehouse CN€5.88

Order Totals:


Order Status History:
Date AddedStatusComments
2012-10-03 04:57:18Processing
2012-10-05 04:21:42Back Order


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Post on October 06,2012 10:35#9

Hello Schiksie,I'm really sorry for the inconvenience.The item SKU041103 is unavailable now,and it will restock about Oct 13th,could you kingly to wait for it?

We will send the available products first.Is that ok? Hope you can let me know what are you think about this.thank you.

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Post on October 06,2012 18:12#10
Yes thats is fine ? But why dont you people communicate with your customers ? We agreed almost 2 weeks ago that heli had to be shipped first and i already cancelled a part for that so it would be shipped ? Again....please ship out the helicopter...all other parts i dont care...ship out the :Walkera NEW V120D02S 6CH 3D RC Helicopter + DEVO 10 Transmitter (Mode 2) (SKU041455) as i have asked now for at least 12 times ?
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