I have received a camera product of which is (ref: 23646795) and was faulty after turning it on, after sent evidence of photo, video, document to technical advice, no reply! After waiting a couple of days, there was still no technical advice.The website promised that there will be a resolution on problems within 24 hours, which they could not act upon.I Decided to take it on the live chat and all they could reply was all rubbish,one day say be patient, next day say email error, busy another day, meaning that they are useless and cannot take on any responsibilities and cannot deal with the problem at all. waited 7 days still no response, So i think Bang good just try to play time game to get away with it and not bother to deal with the faulty product sold!
Ebay Paypal Resolution maybe my next step! At lease they will reply your request!