01. Haven`t received your order, expected delivery time expired
>please contact Live Chat or email@example.com
or post your order number and problem in Order Help.
02. Receive a faulty/ broken item
>please contact firstname.lastname@example.org
with the order number and product ID and a video or some pictures to show the problem.
03. Cancel your order/ change your order information
>you can cancel your order by yourself before it`s shipped
steps: my account--view orders--cancel
if it`s shipped, please contact Live Chat or email@example.com.
04. Order tracking problem
>the tracking information will update in 3 working days after it`s shipped from our China warehouse.
after it`s shipped out of China(normally 3 days after shipped from our China warehouse),
the tracking information will not update before it arrives the destination country.
any problems, please contact Live Chat or firstname.lastname@example.org.
05. Abnormal order status
There is security concerns with your credit card account, so we have to reject your payment.
The payment will return to your account in 1 week.
More details, please contact email@example.com
The item is out of stock. You can cancel the order or wait.
Details, please contact Live Chat or firstname.lastname@example.org.
The package couldn`t pass the airport security check.
Please contact Live Chat or email@example.com to get refund.
06. Why can`t ship to my location?
>batteries and magnets are restricted for certain reasons, so they can not ship to some countries or regions.
07. Complaints/ suggestions about customer service
！！！Hi guys, please don`t post your problems in this thread.
The quickest ways to get help are listed above.
Follow the instructions above, you will get efficient help ASAP.